I recently received a call from 08004970623, and just like many people across the UK, I paused before answering. With so many reports of spam and scam calls, I wanted to know, is it safe to answer? After looking into it, the short answer is yes, this number is linked to Virgin Media, but not all calls from it are trustworthy.
Some calls are genuinely from Virgin Media, while others may be spoofed by scammers pretending to represent them. Here’s everything I learned.
What You’ll Learn in This Blog:
- 08004970623 is an official Virgin Media contact number
- It’s often used for billing, tech support, and customer surveys
- Some people report unsolicited or suspicious calls
- Number spoofing is possible, so always verify the caller
- I’ll share real user stories and my personal experience
- You’ll learn how to verify, report, and block the number if needed
What Is 08004970623 and Why Did It Call You?
08004970623 is a UK freephone number often used by Virgin Media, one of the UK’s largest broadband, TV, and mobile service providers.
It’s part of their outbound communications system, meaning it’s used to call customers about:
- Account updates or issues
- Technical support follow-ups
- Promotional offers or service upgrades
- Customer feedback surveys
Virgin Media has confirmed that this number is genuine and safe, but not all calls from this number are legitimate. That’s because scammers can spoof trusted numbers like 08004970623, making it appear as though the call is coming from Virgin Media when it’s not.
This number has been looked up over hundreds of thousands of times on platforms like Phonely. While most comments confirm it’s safe, others mention strange or pushy behaviour, especially when no Virgin Media service was expected.
So while 08004970623 is official, always be cautious and double-check if the call matches your account status.
Who Is Virgin Media?
Virgin Media is a leading UK-based telecommunications company known for providing broadband, digital TV, mobile and landline services to millions of households. It was originally formed in 2006 through the merger of NTL and Telewest, and later merged with O2 in 2021, creating the joint venture Virgin Media O2.
The company operates independently of Openreach, running its own fibre-optic network, which gives it the ability to offer ultrafast broadband speeds across the country.
As one of the most recognised telecom providers in the UK, Virgin Media is frequently in contact with its customers for both service-related and promotional reasons. This includes follow-ups, technical support, billing enquiries and exclusive offers.
Key highlights about Virgin Media:
- Offers broadband speeds up to 1Gbps using its own cable network
- Provides TV services including Virgin TV 360 and on-demand content
- Delivers mobile plans through Virgin Mobile and O2 networks
- Known for bundled “quad-play” packages combining broadband, TV, phone and mobile
Understanding who Virgin Media is helps clarify why numbers like 08004970623 are used in genuine communications.
Is 08004970623 a Legitimate Virgin Media Number or a Scam?
Most reports show that 08004970623 is a genuine Virgin Media number, used by their customer service and technical support teams. However, some users have reported concerning experiences, such as aggressive sales tactics, unexpected insurance offers, or requests for sensitive information.
Here’s what people have encountered:
- Calls when no Virgin Media service was active
- Offers for broadband insurance or upgrades that weren’t requested
- Requests for bank details or account verification
- Callers who became rude or ended the call abruptly when questioned
This inconsistency points to one key issue spoofing. Scammers can fake the number displayed on your phone, making it appear as though the call is from Virgin Media’s official line.
A Virgin Media customer support professional told me:
“08004970623 is one of our outbound numbers. But we’re aware of spoofing. We never ask for PINs or bank details over the phone. If something seems off, customers should hang up and call us back using the number on our website.”
So, while the number itself is safe, the person on the other end may not be. Always verify before sharing any information.
Why Would Virgin Media Use 08004970623 to Contact You?
Virgin Media may use this number to reach out for several legitimate reasons, often related to customer service, technical support, or billing. If you’re a current customer, and you’ve interacted with Virgin Media recently, the call is probably authentic.
Common Reasons for Calls from 08004970623
- Missed or upcoming bill payments
- Service updates, engineer appointments or fault follow-ups
- Special offers, loyalty upgrades or contract renewal deals
- Surveys after a support interaction
- Fraud alerts, where they notice unusual account activity
Virgin Media representatives use shared outbound numbers like this one to contact customers without exposing their individual lines. These calls are often scripted and brief.
From my personal experience, I received a call from this number a few days after adjusting my broadband package. I answered cautiously, and the rep politely confirmed recent changes and offered a TV bundle discount. Everything aligned with my account history, so it turned out to be legitimate.
Still, if you’re not a Virgin Media customer or not expecting a call, it’s best to stay alert.
What Are UK Users Saying About Calls from 08004970623?
I went through public reviews on sites like Phonely and found a wide range of experiences. Some were positive, confirming Virgin Media contact. Others were concerning, especially when the caller asked for personal details or used high-pressure tactics.
Here are some examples from real UK users:
- “Confirmed my engineer appointment, seemed legit.”
- “Asked about broadband insurance. I don’t even use Virgin Media.”
- “The caller got pushy when I asked for ID. Hung up when I challenged them.”
- “Got a call just after speaking to Virgin customer service. Follow-up was helpful.”
From what I gathered, the tone and content of the call are key. If the caller sounds helpful, and you’re expecting contact, it’s likely genuine. If they’re secretive or demand urgent action, that’s a red flag.
Always compare the call time with your Virgin Media account activity. If it lines up, it’s likely real.
What Should You Do If You Missed a Call from 08004970623?
If you’ve missed a call from this number, don’t worry. Follow these steps to see if it was Virgin Media trying to reach you:
Step-by-step Instructions to Verify the Legitimacy
- Log into your Virgin Media account at com
- Check your account activity or any recent support tickets
- Look for notifications about billing or upgrades
- Review recent emails or text messages from Virgin Media
- See if you’ve had a technician appointment or recent service change
If anything matches the time of the missed call, it’s probably safe.
When to Be Cautious?
- No recent Virgin Media activity
- Caller left no voicemail or vague messages
- Asked for passwords or payment info
- You’re not a Virgin Media customer
If in doubt, don’t call back. Instead, use the official contact number from Virgin Media’s website or app to verify.
Could 08004970623 Be a Spoofed or Fake Number?
Yes, and this is where it gets tricky. Just because a number is real and registered doesn’t mean it wasn’t spoofed by a scammer.
What is Spoofing in the UK Telecom System?
Spoofing is when a fraudster fakes the caller ID to make it look like a trusted number. This tactic is common in the UK, and it’s used to gain trust before launching a scam.
Virgin Media isn’t alone in this numbers from HM and Revenue Customs (HMRC), NHS, and even banks are commonly spoofed.
How to Tell Real From Fake Virgin Media Calls?
Genuine Calls:
- Refer to specific account details
- Align with recent support, billing, or service activity
- Don’t ask for passwords or bank info
Fake or Spoofed Calls:
- Aggressive tone or pushy offers
- No proof of your account status
- Asking for sensitive data like PINs, passwords, or payment info
What Virgin Media Will Never Ask for?
- Your full bank details
- Your account password or PIN
- Remote access to your devices
- To click suspicious links in texts or emails
If any of these are requested, it’s not Virgin Media. Hang up immediately.
How to Report Suspicious Calls from 08004970623 in the UK?
If you feel uneasy about a call you received from this number, report it. Even if you’re unsure whether it was a scam, your report can help others stay safe.
Where to Report?
- Virgin Media: Log in and use their online chat or support line to raise a concern
- Action Fraud UK: Report scam or spoofed calls at police.uk
- Phonely / WhoCalled: Share your experience to help other users
- Mobile Provider: Report the number directly if your carrier supports spam blocking
Keep records if possible. Save voicemails or screenshots. These could help investigators track down repeat offenders or spot scam trends faster.
How to Block 08004970623 on Your Mobile or Landline?
If you’re receiving repeated, unwanted calls from 08004970623, and you’re not expecting anything from Virgin Media, you may want to block it.
How to Block on Your Device?
- iPhone: Go to Recents > Tap the “i” icon > Tap “Block this Caller”
- Android: Tap the number in your call history > Tap “Details” > Tap “Block Number”
- BT Landline: Dial 1572 to access Call Protect features
You can also download apps like Hiya or Truecaller for advanced spam detection. Just note, if you’re a Virgin Media customer, blocking this number might prevent important calls from getting through.
Conclusion
After receiving a call from 08004970623 myself and looking into the number thoroughly, I realised that while it is officially linked to Virgin Media, that doesn’t always mean the person on the other end is genuine. I’ve seen how scammers can spoof trusted numbers to sound legitimate, making it even more important to stay cautious.
If I’m ever unsure about a call, I now avoid giving any personal information and contact Virgin Media directly through their official channels. That extra step of verification gives me peace of mind.
This experience reminded me how important it is to trust my instincts, if a call feels suspicious or rushed, I simply end it and report it. Staying informed and careful isn’t just about protecting myself, but also helping others avoid falling into the same trap.
FAQs About 08004970623
Is 08004970623 a real Virgin Media number?
Yes, Virgin Media confirms this is one of their outbound contact numbers.
Why would Virgin Media call me from this number?
For billing, account updates, tech support or follow-up surveys.
Can this number be spoofed by scammers?
Yes, it’s possible. Spoofing can make scam calls appear as trusted numbers.
What should I do if I’m unsure about the caller?
Hang up and call Virgin Media back via the number on their official website.
Will Virgin Media ask for bank info over the phone?
No. They never request sensitive data like passwords or bank details during unsolicited calls.
How can I block 08004970623 if I keep getting calls?
Use your phone or landline’s call-blocking features to block the number.
Where can I report a suspicious call from this number?
Use Action Fraud UK or contact Virgin Media support directly.
