To get a Tesco Clubcard by post, sign in to your Tesco account on the Tesco website, go to My Account, select Clubcard, and choose Order a new card. Select Order a plastic Clubcard, confirm that your postal address is correct, and submit the request.
Tesco says a new plastic Clubcard should arrive within 10 working days. The company also states that replacement plastic cards must be ordered through its website rather than the Tesco app. The full process appears in Tesco’s plastic Clubcard guidance.
Physical Tesco Clubcard or Digital Clubcard: Which Should You Use?
A physical and digital Tesco Clubcard can perform the same basic checkout function: identifying your Clubcard account so that you can collect points and access eligible Clubcard Prices.
The better option depends on how you prefer to shop.
When a Physical Tesco Clubcard May Be Better
A plastic Clubcard may suit you if you:
- do not have a smartphone
- prefer carrying a card in your purse or wallet
- find it difficult to open an app at the checkout
- want a backup when your phone battery is flat
- are helping a relative who is less confident using digital services
A physical card can be scanned at a staffed checkout or self-service till in the same way as other loyalty cards.
The availability of a plastic Clubcard also matters for accessibility. Reports about the growing dependence on smartphone apps have highlighted how app-only discounts can disadvantage people who do not own a suitable device or cannot use one confidently. The Guardian’s coverage of shopping without smartphone apps describes the wider digital-exclusion concerns affecting UK consumers.
When a Digital Clubcard May Be More Convenient?
The digital Clubcard is available through the Tesco Grocery & Clubcard app. It allows customers to display their Clubcard barcode, view points and keep vouchers in one place.
Tesco also says a digital card can be added to Apple Wallet or Google Wallet. This may make it accessible even when there is no mobile data or Wi-Fi connection.
You do not normally need separate accounts for physical and digital cards. Both should be connected to your Tesco account, although ordering a replacement plastic card may generate a new Clubcard number. Tesco says it updates the account with the latest number automatically.
How to Order a Tesco Clubcard by Post?
Follow these steps to request a plastic Tesco Clubcard:
- Sign in at Tesco.com: Open your online Tesco account rather than the mobile app.
- Go to My Account: Find the Clubcard section within your account.
- Select Order a new card: Choose the option to order a plastic Clubcard.
- Choose your reason: Tesco may ask why you need a new physical card.
- Confirm your address: Make sure the Clubcard delivery address is current.
- Select Confirm and order: Tesco should then send the Clubcard to you by post.
Tesco currently says customers can receive only one new plastic Clubcard every 12 months as part of its effort to reduce plastic use.
Find Your Tesco Clubcard Next Step
Choose your situation and check whether your Tesco account is ready for a plastic Clubcard request.
What do you need to do?
Select the option that best matches your situation.
Are you ready to order?
Complete these checks before requesting a plastic Clubcard.
Your ordering readiness
What Do You Need to Get a Tesco Clubcard by Post?
You will generally need a Tesco account, Clubcard membership and a valid UK postal address.
Customers joining for the first time can register online and select I’d like to join Clubcard today. Tesco then emails the new member’s Clubcard number. Existing members can instead select the option stating that they already have a Clubcard and want to link their accounts.
Tesco’s Clubcard terms state that standard scheme members must have a valid UK address and be aged 18 or over. Members are also generally entitled to one Clubcard account each.
Before ordering a physical Tesco Clubcard, make sure that:
- your name is correct
- your address includes the correct postcode
- the Clubcard is linked to the right Tesco account
- you can access the email address connected to the account
How Long Does a Tesco Clubcard Take to Arrive?
Tesco says a new plastic Clubcard should arrive by post within 10 working days after the order is confirmed.
Working days usually exclude weekends and bank holidays, so 10 working days may cover roughly two calendar weeks. Allow additional time when a bank holiday falls within the delivery period.
The card may take longer if:
- the postal address is incomplete
- the account contains an old address
- there are postal delays
- the request was not fully submitted
- another physical card was ordered within the previous 12 months.
Do not create a second Clubcard account simply because the card has not arrived. That can separate your points, vouchers and account details.
Can You Get a Tesco Clubcard Without the App?
Yes. You do not need to rely on the Tesco app when shopping with a physical Clubcard.
You may need to use Tesco’s website to create or manage your account, but the plastic card itself can be scanned in stores without a smartphone. Tesco specifically states that replacement plastic cards are ordered through its website and not through the app.
Using a Physical Clubcard in Tesco Stores
Present the card before completing payment and scan it at the checkout. This connects the transaction to your Clubcard account, allowing you to collect eligible points and receive available Clubcard Prices.
The UK Competition and Markets Authority examined thousands of loyalty-price promotions and found that almost all of those reviewed offered genuine savings, although the loyalty price was not necessarily the lowest price available across every supermarket. Reuters summarised the regulator’s findings on supermarket loyalty prices.
Using Your Clubcard While Waiting
When a customer joins Clubcard online, Tesco says it emails the Clubcard number. The digital Clubcard may also be available through the app before the physical version arrives.
This means you may not have to wait for postal delivery before collecting points or using eligible Clubcard Prices.
Do You Need a First, Physical or Replacement Clubcard?
| Your situation | What to do |
|---|---|
| You have never joined Clubcard | Create a Tesco account and select “I’d like to join Clubcard today” |
| You have a digital Clubcard only | Sign in on the website and look for “Order a new card” |
| You have lost your plastic card | Request a replacement through your Tesco account |
| Your physical card is damaged | Order a new plastic Clubcard |
| You cannot access your account | Contact Tesco Clubcard support |
| Your card has not arrived | Wait 10 working days, check the address and contact Tesco if necessary |
How to Replace a Lost or Damaged Tesco Clubcard?
To order a replacement Tesco Clubcard by post, use the same online process:
- Sign in to your Tesco account.
- Open My Account.
- Select Clubcard.
- Choose Order a new card.
- Select the plastic-card option.
- Confirm your address and submit the request.
Tesco says the replacement card will have a new Clubcard number. The company should update the Tesco account with that new number automatically.
What Happens to Your Clubcard Points?
Your Clubcard points are associated with your membership account rather than being stored solely on the piece of plastic.
Because Tesco says it updates the account with the new card number, you should not need to create a separate account when replacing a lost or damaged card.
Check your balance after the replacement has been processed. Contact Tesco if points or vouchers appear to be missing.
What Should You Do if Your Tesco Clubcard Does Not Arrive?
Tesco advises allowing up to 10 working days for a new physical Clubcard to arrive.
After that period:
- Sign in and confirm the postal address connected to your Clubcard.
- Check whether the order was successfully submitted.
- Look for an email or account confirmation.
- Confirm that you have not ordered another plastic card within the past 12 months.
- Contact Tesco Clubcard support if the card is still missing.
Tesco currently lists 0800 591 688 as its Clubcard support number. Its published opening hours are Monday to Friday from 8am to 8pm and Saturday from 9am to 6pm. Tesco says calls to its 0800 numbers are free from UK landlines and mobile phones.
Conclusion: How to Get a Tesco Clubcard by Post?
To get a Tesco Clubcard by post, sign in through the Tesco website, open the Clubcard section of your account and select the option to order a new plastic card. Confirm the delivery address before submitting your request.
Tesco says the physical Clubcard should arrive within 10 working days. You can continue using your digital Clubcard or Clubcard number while waiting, provided you can access them.
Use Tesco’s official website when ordering a physical Tesco Clubcard. Avoid unofficial registration pages that ask for unnecessary payment or sensitive account information.
Frequently Asked Questions
Can I apply for a Tesco Clubcard by post?
The physical card can be delivered by post, but Tesco’s current registration and card-ordering processes are primarily completed online. New members can create a Tesco account and join Clubcard online before requesting a plastic card.
Is a physical Tesco Clubcard free?
Tesco states that joining Clubcard is free. Its current plastic-card guidance does not list a delivery charge for ordering a new physical Clubcard.
Can I get a Tesco Clubcard without downloading the app?
Yes. You can manage your Tesco account through the Tesco website and request a plastic Clubcard. The physical card can then be scanned in Tesco stores without using the app.
How long does a Tesco Clubcard take to arrive?
Tesco says a new plastic Clubcard should arrive within 10 working days after the request is confirmed. Weekends and bank holidays are not normally counted as working days.
What should I do if my Tesco Clubcard has not arrived?
Check whether 10 working days have passed, confirm the postal address in your Tesco account and make sure the order was completed. Contact Tesco Clubcard support if the card is still missing.
Can I order a replacement Tesco Clubcard by post?
Yes. Sign in on the Tesco website, go to My Account, select Clubcard, choose Order a new card, and request a plastic Clubcard. Tesco limits customers to one new plastic card every 12 months.
Will my points transfer to a replacement Tesco Clubcard?
Tesco says a replacement card receives a new Clubcard number and that the company updates the customer’s account with that number automatically. Your existing points should therefore remain associated with your account, but you should contact Tesco if your balance does not appear correctly.
