Tesco Click and Collect lets you order groceries online, choose an available collection location and time, and pick up the prepared shopping instead of having it delivered to your home.
You book a Click+Collect slot, complete your grocery order, travel to the selected collection point during your booked time and follow the instructions there to collect your shopping.
Tesco currently operates more than 500 Click+Collect locations. Standard collection charges range from £0 to £2 depending on location, while the minimum order value for Tesco Click and Collect is £25. Same-day slots are also available at selected locations, subject to availability.
For a first-time customer, the process is broadly:
- Choose and book a Tesco Click+Collect slot.
- Add your groceries and check out online.
- Make any permitted changes before the applicable deadline.
- Travel to the correct Tesco collection point during your slot.
- Check in using the instructions provided at that location and collect your groceries.
The exact arrival procedure can differ between Tesco collection points, so it is worth checking your confirmation details before travelling.
Plan Your Tesco Click+Collect
Check what to expect before you leave home, estimate possible collection costs and make sure you're ready for pickup.
Check Your Collection
Enter a few details for guidance relevant to your order.
Choose your collection type and basket value, then use the button above for personalised guidance.
Are You Ready to Leave?
Tick each item as you prepare for collection.
What Happens When You Arrive?
Open each section for practical first-collection guidance.
Go to the collection location shown on your booking and follow the instructions at that site. Do not assume the collection point will always be directly outside the main store entrance.
Some locations use smartphone check-in. Depending on the collection point, this may involve scanning a QR code, using the “I'm here” function in the Tesco Grocery & Clubcard app, or sending a text message.
Once Tesco knows you have arrived, a colleague can retrieve your prepared shopping. Click+Collect is bag-free, so have bags or boxes ready for transferring groceries into your vehicle.
Review any substitutions when collecting your order. An unwanted substitute can be returned to the colleague for a refund. If you're going to be late, contact the collection point if possible because accommodating late arrivals depends on local capacity.
Recheck your collection location, booked time and any location-specific instructions in your order confirmation.
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Tesco Click and Collect is an online grocery service that combines online shopping with in-person collection. Instead of walking around the supermarket or waiting at home for a delivery, you place your order through Tesco online and collect the prepared groceries from your chosen Click+Collect location.
Tesco prepares the order before the booked collection time and keeps the groceries in a temperature-controlled area until collection.
That makes Tesco grocery Click and Collect particularly useful for shoppers who prefer choosing their groceries online but do not necessarily need home delivery.
Tesco Click and Collect vs Home Delivery
The main difference is who completes the final part of the journey.
| Feature | Tesco Click and Collect | Tesco Home Delivery |
|---|---|---|
| Where you order | Online | Online |
| Who travels | Customer goes to the collection point | Tesco delivers to the address |
| Minimum grocery order | £25 | £50 |
| Standard charge | £0–£2 depending on location | Standard delivery charges vary |
| Same-day option | Available at selected locations/slots | Availability depends on delivery options |
| Need to stay home | No | Usually during the booked delivery window |
Current Tesco guidance states that the Click+Collect minimum order is £25, compared with £50 for standard grocery home delivery.
How to Use Tesco Click and Collect?
Using Tesco Click and Collect is relatively straightforward once you know the process.
Book a Tesco Click and Collect Slot
Start by selecting the option to book a delivery or collection slot through Tesco’s grocery website or app. Available Click+Collect locations, dates and times will be shown based on the area and current capacity.
Choose the Tesco collection point and time that work for you. Tesco says Click+Collect orders can currently be booked up to three weeks in advance.
Place Your Tesco Grocery Order
Once the slot is reserved, add the groceries you want to your basket and complete checkout.
Before confirming the order, check the collection location carefully. This is especially important if several Tesco stores or collection points operate in your area.
You can also review substitution preferences where available, which affects what Tesco may provide if a product you ordered is unavailable.
Collect Your Tesco Order
Travel to your chosen Tesco collection point during the booked time.
Follow the signs and instructions provided at that particular location. Tesco’s procedures are not identical everywhere: some locations use smartphone check-in, while collection arrangements at other sites may differ.
What Happens When You Arrive at Tesco Click and Collect?
Knowing what happens on arrival is one of the most useful things for anyone using Tesco Click and Collect for the first time.
Finding the Tesco Click and Collect Point
Go to the location shown on your order and look for its Click+Collect signage or dedicated collection area.
Avoid assuming that the collection point will be directly outside the main supermarket entrance. Follow the instructions supplied with your booking and the signs at the site.
Tesco’s grocery terms say the store and collection time are agreed when the order is placed, so checking that you have travelled to the correct location can prevent unnecessary delays.
How Does Tesco Click and Collect Check-In Work?
Some Tesco Click+Collect locations require customers to use a smartphone to announce their arrival.
At these locations, Tesco currently provides three check-in methods: scanning a QR code, pressing the “I’m here” button in the Tesco Grocery & Clubcard app, or texting the phone number displayed on the collection-point signage.
Checking in adds the customer to a virtual queue and tells Tesco colleagues that they are waiting.
This does not mean every Tesco Click and Collect location uses a QR code or the app. Follow the instructions for the location you actually booked.
What Happens After You Check In?
Once Tesco knows you have arrived, a colleague can retrieve the prepared order.
Tesco says its Click+Collect service is bag-free. At collection, a colleague retrieves the groceries and the customer loads them into their car, although assistance can be offered if needed.
Tesco also states on its main Click+Collect page that customers are given a printed receipt after collection and may be asked to sign a delivery note.
What Should You Bring to Tesco Click and Collect?
Bring bags or boxes that you can use to transfer the groceries into your vehicle. Tesco specifically recommends having them ready in the car because its grocery Click+Collect service operates bag-free.
You should also keep your booking information accessible and have your phone available if your chosen collection point uses smartphone check-in.
Tesco’s current grocery terms additionally tell customers to bring their order number and the credit card used to pay for the order, and state that appropriate identification may be required before an order is released.
For a large Tesco grocery collection, it is also sensible to make enough space in the boot or vehicle before leaving home.
How Much Does Tesco Click and Collect Cost?
Tesco Click and Collect is not necessarily free.
Tesco’s current general pricing guidance says Click+Collect charges range from £0 to £2 depending on location. Its dedicated Click+Collect page says next-day collection slots can start from 25p, while same-day collection can cost up to £2.
The price shown when booking is therefore more useful than assuming one Tesco Click and Collect fee applies everywhere.
Tesco also says qualifying Click+Collect slots are included for relevant Delivery Saver customers, subject to the applicable plan conditions and minimum-order requirements.
Tesco Click and Collect Minimum Order?
The Tesco Click and Collect minimum order is currently £25 in all stores.
If your grocery basket is below £25 when you confirm the order, Tesco says it adds a £5 minimum basket charge at checkout.
If you amend the order and take the basket above the threshold, the minimum-basket charge can be removed. Tesco also says you will not incur the charge merely because substitutions later cause the final basket to fall below the threshold.
This distinction matters when searching for the Tesco Click and Collect minimum spend: £25 is the minimum basket value, but Tesco may still allow a smaller grocery order if the additional minimum-basket charge is paid.
Can You Get Tesco Click and Collect the Same Day?
Yes. Tesco currently offers same-day Click and Collect at selected locations when suitable slots are available.
Tesco says that if you book a same-day Click+Collect slot before 12pm, the order can be ready for collection after 4pm. Same-day collection slots can cost up to £2.
How Does Same-Day Tesco Click and Collect Work?
Same-day Tesco grocery collection depends on local capacity. Seeing the service advertised does not guarantee that a suitable slot will still be available for your chosen location.
If no same-day Tesco Click and Collect slots appear, you may need to select a later date or another eligible collection point.
How Far in Advance Can You Book Tesco Click and Collect?
Tesco says customers can currently book a Click+Collect order up to three weeks in advance.
Available dates and times are displayed when you book, and availability can vary between locations.
Booking earlier can therefore be useful if you need a specific Tesco collection time rather than simply taking whatever slot is available closest to the day.
How Long Does Tesco Hold Your Click and Collect Slot?
Once you choose an available Tesco collection slot, Tesco says it holds that slot for two hours while you shop online.
If you need longer, you can extend the reservation by a further two hours.
This is a useful distinction: booking a slot reserves your collection time temporarily, but you still need to complete the order within the permitted reservation period.
What Happens to Your Tesco Shopping Before You Arrive?
Your Tesco Click and Collect order is prepared before you arrive and stored until the booked collection time.
Tesco states that groceries waiting for collection are kept in a temperature-controlled area to help keep the shopping fresh.
That is particularly relevant for shoppers ordering chilled or frozen groceries who may otherwise wonder whether an order is simply left waiting in the collection area.
Once you arrive and complete the location’s check-in process, a Tesco colleague retrieves the groceries for collection.
How Do Tesco Click and Collect Substitutions Work?
A substitution can occur when something you ordered is unavailable when Tesco prepares your grocery order.
If you have allowed substitutions, Tesco says it may offer a suitable alternative when one is available. The Click+Collect colleague should identify substitutions when you collect the order.
What Happens If an Item Is Out of Stock?
An unavailable product does not always mean you will receive nothing.
If substitutions are permitted and an alternative is available, Tesco may replace the original product with another item. If no appropriate substitute is available, the original product may simply be absent from the order.
That is different from a product being listed as supplied but actually missing, which Tesco treats as an order issue.
Can You Refuse a Tesco Substitute?
Yes. If Tesco provides a substitute that you do not want, Tesco’s current guidance says you can give it back to the Click+Collect colleague and receive a refund.
This means you do not have to keep an unwanted Tesco substitution simply because it has already been selected for the order.
Do Tesco Substitutions Cost More?
Normally, Tesco says it price-matches substitutions.
If Tesco substitutes an unavailable product with a more expensive alternative, you are generally charged the price of the original item rather than the higher replacement price.
There is an important exception worth knowing about. If the original product was part of a multibuy promotion or meal deal and the replacement costs more, Tesco says the overall deal price can increase.
In that situation, customers who do not want the higher price can refuse the relevant deal items and obtain a refund.
Can You Change or Cancel a Tesco Click and Collect Order?
Tesco allows customers to manage Click+Collect orders online, but changing a collection slot, amending the groceries and cancelling the entire order are separate actions.
When Can You Change Your Tesco Click and Collect Slot?
Tesco currently says you can change a delivery or Click+Collect slot until 11:45pm on the night before the collection date.
Selected stores may also be able to change same-day Click+Collect slots until 1pm. Tesco recommends checking the order confirmation email because this indicates what applies to the order.
On Tesco’s website, a booked slot can be changed through the basket or the My orders area. In the Tesco Grocery & Clubcard app, the relevant options can also be accessed through the order-management features.
How to Cancel a Tesco Click and Collect Order?
For an online cancellation, Tesco directs customers to My orders, then the section containing orders due for delivery or collection. Select the relevant order and choose the cancellation option.
In the Tesco Grocery & Clubcard app, cancellations can be managed through My orders. Tesco says it sends an email confirming a successful cancellation and that the customer will not be charged for the cancelled order.
What Happens If You Are Late for Tesco Click and Collect?
If you are going to miss your Tesco Click and Collect slot, Tesco advises letting the collection point know that you will be late if possible.
Tesco says it will hold the shopping and try to assist when you arrive, although accommodating late arrivals is subject to the capacity of the location.
Tesco’s grocery terms similarly state that customers arriving late may still be able to collect their order and should speak to a member of staff at the dedicated collection point.
However, this should not be interpreted as a guarantee that you can arrive at any later time. If you know you will miss your Tesco collection slot, follow the instructions for the location as soon as possible.
You also cannot assume that arriving early will work. Tesco’s grocery terms state that an order cannot be collected earlier than the agreed time slot.
Do You Need the Tesco App for Click and Collect?
Not every Tesco Click and Collect location necessarily requires the app, but some locations require a smartphone to check in.
At participating smartphone-based collection points, Tesco says customers can check in by scanning the displayed QR code, pressing the “I’m here” option in the Tesco Grocery & Clubcard app, or texting the number shown on the signage.
When Smartphone Check-In May Be Used?
When a location uses this system, checking in places you into a virtual queue and tells the Tesco team that you are waiting.
You therefore do not necessarily need to use the app itself, because Tesco also lists QR-code and text-message options at those locations.
What If You Cannot Use Smartphone Check-In?
Check the instructions provided for your particular collection location before travelling.
Tesco specifically says that locations using its smartphone check-in system require a phone capable of using one of the available check-in methods. Because collection arrangements vary, customers should not rely on the procedure they experienced at another Tesco store.
Before You Leave Home for Tesco Click and Collect
Before travelling, confirm that you have the correct store or collection point and that you are heading there during the booked window. Check your confirmation information for any location-specific arrival instructions and review any order changes or substitutions.
Have your phone available if smartphone check-in is required. Tesco also recommends keeping bags or boxes in the car because Click+Collect grocery orders are bag-free. Keep your order number and payment information accessible as well, in line with Tesco’s current grocery collection terms.
For a larger order, clear enough boot space before leaving so you can transfer the groceries efficiently when Tesco brings them out.
Common Tesco Click and Collect Mistakes to Avoid
Going to the Wrong Tesco Collection Location
Confirm the exact collection point shown in the booking. The store or location you normally shop at may not be the one selected for the order.
Arriving Outside the Booked Collection Time
Tesco says customers cannot collect an order before the agreed slot. Late collection may be possible, but it depends on location capacity.
Assuming Every Tesco Click and Collect Point Works the Same Way
Some locations use smartphone-based check-in, including QR codes, the Tesco app or text messaging. Always follow the instructions at your chosen location.
Forgetting Bags or Boxes
Tesco Click+Collect grocery collection is bag-free, so having bags or boxes waiting in the vehicle makes transferring the shopping easier.
Not Reviewing Substitutions
If a product has been substituted, decide whether you want to keep it. Tesco says unwanted substitutes can be handed back to the Click+Collect colleague for a refund.
Assuming Every Tesco Collection Slot Has the Same Price
Tesco Click and Collect costs vary. Current general charges range from £0 to £2 depending on location, while the exact available price is shown when you choose a slot.
Conclusion: How Does Tesco Click and Collect Work Overall?
For anyone wondering how does Tesco Click and Collect work, the basic process is simple: reserve a suitable collection location and time, order your groceries online, travel to the collection point during your booked slot and follow the instructions there to receive your shopping.
The details are worth understanding before your first collection. Tesco Click and Collect currently has a £25 minimum order value, collection fees can range from £0 to £2, orders can be booked up to three weeks ahead, and same-day collection is offered where suitable slots are available.
The experience at the collection point can also vary. Some Tesco locations use smartphone check-in, and customers should bring bags or boxes because grocery Click+Collect operates bag-free.
Checking the location, collection time and current Tesco instructions before leaving home is therefore the safest way to make the process straightforward.
Frequently Asked Questions About Tesco Click and Collect
How does Tesco Click and Collect work?
You book an available Tesco Click+Collect location and time online, place your grocery order, travel to the collection point during your slot and follow the location’s arrival instructions. Tesco prepares the groceries before collection and stores them in a temperature-controlled area until you arrive.
How much does Tesco Click and Collect cost?
Tesco’s current standard Click+Collect charges range from £0 to £2 depending on location. Tesco also advertises next-day collection slots from 25p, while same-day collection can cost up to £2. Check the price displayed when you book because charges vary.
What is the Tesco Click and Collect minimum order?
The Tesco Click and Collect minimum order value is currently £25. Tesco says a £5 minimum basket charge is added when a Click+Collect grocery order is below that threshold.
What do I do when I arrive at Tesco Click and Collect?
Go to the designated collection point and follow the signs or instructions for that location. Some Tesco Click+Collect points use smartphone check-in through a QR code, the “I’m here” app function or a text message. A colleague then retrieves the groceries for collection.
Can I get Tesco Click and Collect on the same day?
Yes, where same-day slots are available. Tesco currently says that customers who book before 12pm can collect after 4pm, subject to available slots and location.
What happens if I am late for my Tesco Click and Collect slot?
Tesco advises customers to let the collection point know if possible. It says it will hold the shopping and try to accommodate a late arrival, although this depends on the location’s capacity.
Do I need the Tesco app for Click and Collect?
Not necessarily. Some Tesco Click+Collect locations require smartphone check-in, but Tesco provides three options at these locations: scanning a QR code, using the “I’m here” function in the Tesco Grocery & Clubcard app, or texting the number shown on the collection-point signage.
